Our Commitment
Nick Gowman Cartoons & Illustration is committed as much as possible to handling personal data responsibly and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
If you have a concern about the way Nick Gowman Cartoons & Illustration has collected, used, stored, or shared your personal data, you have the right to raise a complaint. All complaints will be taken seriously, investigated fairly, and responded to promptly.
What Is a Data Protection Complaint?
A data protection complaint is a concern raised by an individual regarding the handling of their personal data. This may include:
- Personal data being collected without a clear lawful basis
- Data being used for a purpose other than the one it was collected for
- Data being shared with a third party without consent or legal justification
- A request to access, correct, or delete personal data not being handled correctly or on time
- Personal data being held for longer than necessary
- Concerns about the security of personal data held by Nick Gowman Cartoons & Illustration
- Any other concerns about how personal data has been processed
A data protection complaint is distinct from a general service complaint. If your concern relates to the quality or delivery of services rather than personal data, please contact hello@nickgowman.com directly to discuss.
How to Raise a Complaint
Nick Gowman Cartoons & Illustration will accept complaints regardless of the channel used, including social media. Please submit your complaint via email:
Email: hello@nickgowman.com Subject line: Data Protection Complaint
To help to investigate your complaint as efficiently as possible, please include:
- Your name and contact details
- A clear description of your concern and the personal data involved
- The outcome you are seeking
What Happens Next
Acknowledgement
Nick Gowman Cartoons & Illustration will acknowledge receipt of your complaint within 30 calendar days of receiving it. The acknowledgement will confirm that your complaint has been received and is being investigated.
Investigation
Nick Gowman Cartoons & Illustration will thoroughly investigate your complaint. The investigation will consider:
- What personal data is held and on what lawful basis
- Whether the data was used in accordance with the stated purpose
- Whether your rights as a data subject were upheld
- Whether any error or breach occurred, and if so, what steps are being taken to address it
Nick Gowman Cartoons & Illustration will keep you updated on progress throughout the investigation. If additional time is required, you will be informed of the reason for any delay and be provided with a revised timescale.
Outcome
Following the investigation, Nick Gowman Cartoons & Illustration will write to you with:
- The findings of the investigation
- Any action taken or to be taken as a result
- An explanation of the decision reached
- A reminder of your right to escalate to the ICO if you remain unsatisfied
Record-Keeping
Nick Gowman Cartoons & Illustration maintains a complaints log recording the date each complaint was received, acknowledged, investigated, and closed, along with the outcome. This log is retained for a minimum of three years and is available to the ICO on request.
If You Are Not Satisfied
If you are not satisfied with the outcome of your complaint, or if you would prefer to go directly to the regulator, you have the right to complain to the Information Commissioner’s Office (ICO) at any time.
Your Data Protection Rights
In addition to the right to complain, you have the following rights under UK GDPR in relation to your personal data:
- Right of access: to request a copy of the personal data Nick Gowman Cartoons & Illustration holds about you
- Right to rectification: to request that inaccurate or incomplete data is corrected
- Right to erasure: to request deletion of your data where it is no longer necessary or where consent has been withdrawn
- Right to restriction: to request that processing is limited in certain circumstances
- Right to data portability: to receive your data in a structured, machine-readable format where applicable
- Right to object: to object to processing based on legitimate interests or for direct marketing
To exercise any of these rights, please contact hello@nickgowman.com. Nick Gowman Cartoons & Illustration will respond within one calendar month of receiving your request.
Changes to this policy
This policy will be reviewed annually or whenever there is a significant change in data protection legislation or Nick Gowman Cartoons & Illustration’s processing activities.
